Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Steven Amador Gonzalez

Elko,NV

Summary

Dynamic and customer-focused professional with retail experience at Kohl's, excelling in store organization and relationship building. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in cash management and POS systems, fostering a positive team environment while training new associates.

Offering passion for retail and desire to learn and grow within industry. Brings keen understanding of customer service and product presentation. Ready to use and develop communication and organizational skills in Merchandise Associate role.

Overview

2
2
years of professional experience

Work History

Merchandise Associate

Kohl's
09.2024 - Current
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Used pallet jacks to move and position merchandise.

Crew Member

Wendy's
10.2023 - 09.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Education

High School Diploma -

Elko High School
987 College Ave, Elko, NV 89801
05-2026

Skills

  • Retail experience
  • Store organization
  • Cash management
  • Pricing and signage updates
  • Relationship building
  • Customer service
  • Critical thinking
  • Problem-solving
  • POS
  • Markdown procedures
  • Friendly and outgoing

Accomplishments

  • Earned "Employee of the Month" award in [October, 2024 ].

Languages

Spanish
Native or Bilingual

Timeline

Merchandise Associate

Kohl's
09.2024 - Current

Crew Member

Wendy's
10.2023 - 09.2024

High School Diploma -

Elko High School

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