Summary
Overview
Work History
Education
Skills
Timeline
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Steven Archambault

Catlettsburg,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

DIRECTV
Huntington, WV
06.2015 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Delivery Driver

DoorDash
Huntington, WV
09.2019 - 07.2021
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Notified customers of delays to decrease calls to support.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Handled merchandise in accordance with product handling standards.
  • Navigated routes with relevant map programs and GPS systems.
  • Transported and safely delivered items to prevent damage or loss.

Education

High School Diploma -

Cabell Midland
Ona, WV
05-2012

Skills

  • Data Collection
  • Data Entry
  • Conflict Resolution
  • Prioritization
  • Route Management
  • Active Listening
  • Order Processing
  • Researching

Timeline

Delivery Driver

DoorDash
09.2019 - 07.2021

Customer Service Representative

DIRECTV
06.2015 - Current

High School Diploma -

Cabell Midland

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Steven Archambault