Steven Baird
Milwaukee
Summary
Dynamic professional with a proven track record at Chicago Parts & Sound Cps, adept in handling high-stress situations and ensuring timely delivery of goods. Excelled in customer service and problem-solving, significantly reducing dispatch errors through meticulous double-check systems. Skilled in warehouse safety and effective communication, fostering professional relationships and promoting respect across all levels.
Overview
17
17
years of professional experience
Work History
Dispatcher
Chicago Parts & Sound Cps
11.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of several fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Shipping and Receiving Associate
Chicago Parts & Sound Cps
01.2012 - 11.2021
- Received and inspected freight shipments
- Put incoming inventory accurately into stock shelves
- Managed inventory levels accurately by performing routine audits and updating tracking systems accordingly.
- Operated equipment such as forklifts and pallet jacks to move outgoing shipments to loading area.
- Regularly lifted parts over 50 lbs such as brake rotors, and car batteries
- Processed and packaged mail orders
- Worked with and helped other departments, including making parts deliveries
Retail Sales Associate
American Science & Surplus
09.2007 - 01.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Received and processed freight shipments, and completed associated paperwork
Education
High School Diploma -
Greendale High School
Greendale, WI05-2008
Skills
- Customer service
- Package handling
- Warehouse safety
- Loading and unloading, including forklift experince
- Problem-solving
- Stocking and receiving
- Frequent lifting of materials over 50 lbs
- Ability to work under pressure
- Data entry
- Effective communication
Timeline
Dispatcher
Chicago Parts & Sound Cps
11.2021 - Current
Shipping and Receiving Associate
Chicago Parts & Sound Cps
01.2012 - 11.2021
Retail Sales Associate
American Science & Surplus
09.2007 - 01.2012
High School Diploma -
Greendale High School
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