Steven Ball
Coral Springs
Summary
Experienced in operations management with a focus on coordinating vendor relationships to ensure timely supply delivery. Developed and implemented training programs that aligned with company policies, enhancing employee onboarding processes. Collaborated with department heads to strategize operational improvements, resulting in streamlined workflows and increased efficiency. Monitored daily operations, identifying areas for enhancement through data analysis and performance evaluations.
Overview
6
6
years of professional experience
Work History
Assistant General Manager of Operations
Tijuana Flats
Leesburg
09.2018 - 01.2025
- Coordinated with vendors to ensure delivery of supplies within specified timelines.
- Prepared reports for upper management regarding operational successes or issues that need attention.
- Assisted in the recruitment process by conducting interviews, making hiring decisions, and onboarding new hires.
- Worked closely with department heads to develop strategies for meeting organizational objectives.
- Developed and implemented training programs for new employees to ensure company policies and procedures were followed.
- Served as an advocate for employee rights, resolving conflicts between staff members when necessary.
- Oversaw the development and implementation of new processes or procedures related to operations.
- Assisted in preparing budgets for various departments within the organization.
- Resolved customer complaints in a professional and courteous manner.
- Monitored daily operations activities and identified areas of improvement.
- Conducted regular performance reviews of staff members, providing coaching and feedback as needed.
- Created weekly schedules to maximize efficiency while ensuring adequate coverage of shifts.
- Analyzed data from multiple sources such as surveys or customer feedback forms in order to identify areas needing improvement or growth opportunities.
Education
GED -
Coral Springs High School
Coral Springs, FLSkills
- Employee training
- Project management
- Supply chain coordination
- Customer service
- Data analysis
- Recruitment process
- Performance evaluation
- Conflict resolution
- Scheduling coordination
- Budget development
- Facilities management
- Scheduling and coordination
- Cost analysis and savings
- Customer engagement
- Budget tracking
- Operations management
Timeline
Assistant General Manager of Operations
Tijuana Flats
09.2018 - 01.2025
GED -
Coral Springs High School