Summary
Overview
Work History
Education
Skills
Timeline
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Steven Beckham

Danbury,CT

Summary

Dependable server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Server

Cheesecake Factory Inc.
07.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Ridgewood Country Club
05.2019 - 06.2020
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Education

Associate of Science - Computer Science

Naugatuck Valley Community College
06.2025

Skills

  • Dining Customer Service
  • Order Accuracy
  • Sales Expertise
  • Sales Techniques
  • Menu Memorization
  • High-Volume Dining

Timeline

Server

Cheesecake Factory Inc.
07.2021 - Current

Server

Ridgewood Country Club
05.2019 - 06.2020

Associate of Science - Computer Science

Naugatuck Valley Community College

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