Steven Bianco
Williamstown,NJ
Overview
13
13
years of professional experience
Work History
Rideshare Driver
Lyft And Uber
02.2019 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
Server; Assistant Manager
Lamberti's
09.2014 - 03.2018
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
- Managed inventory to minimize waste and ensure availability of necessary supplies for daily operations.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Head Server
Little Louie's
02.2013 - 09.2014
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Education
No Degree - Culinary Arts
Johnson & Wales University
North Miami, FLPennsville Memorial High School
Pennsville06-2004
High School - Culinary Arts
Salem County Vocational/Technical School
Mannington, NJ06-2004
Skills
- Schedule management
- Customer service
- Punctuality
- Cleanliness
- Safe driving
- Adaptability and flexibility
- Safety awareness
Timeline
Rideshare Driver
Lyft And Uber
02.2019 - Current
Server; Assistant Manager
Lamberti's
09.2014 - 03.2018
Head Server
Little Louie's
02.2013 - 09.2014
No Degree - Culinary Arts
Johnson & Wales University
Pennsville Memorial High School
High School - Culinary Arts
Salem County Vocational/Technical School