Steven Bruce
TACOMA,WA
Summary
Accomplished Server Manager with a proven track record at Turning Point Restaurant, enhancing customer satisfaction and streamlining operations. Expert in point of sale operation and exceptional customer service, leading teams to exceed sales targets through effective guest engagement and high-volume dining management. Demonstrates a strong work ethic and a knack for safe food handling, significantly improving service quality.
For the past 8 years I took care of my mother. I was her full time caregiver until this last January when she passed away from dementia.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Server
Chambers Bay Grill
University Place, WA
03.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Linen Technician
Tomlinson Linen
Tacoma, WA
10.2017 - 10.2019
- Improved linen quality by implementing a thorough inspection process and addressing any inconsistencies.
- Performed regular audits of linen inventory to ensure accuracy of stock levels at all times.
- Reduced linen loss by implementing an effective tracking system for both incoming and outgoing items.
- Provided exceptional customer service through clear communication and proactive problem-solving approaches.
Dishwasher
Ben Dews Clubhouse
Tacoma, WA
10.2016 - 04.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Server
Denny's
Tacoma, WA
05.2004 - 10.2009
Server Manager
Turning Point Restaurant
Fife, WA
10.1989 - 01.2003
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Education
Diploma - High School
Curtis High School
University Place, WA1991
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- High-volume dining
- Order Accuracy
- Point of sale operation
Certification
Food handlers
Alcohol permit (mast)
Timeline
Server
Chambers Bay Grill
03.2024 - 10.2024
Linen Technician
Tomlinson Linen
10.2017 - 10.2019
Dishwasher
Ben Dews Clubhouse
10.2016 - 04.2017
Server
Denny's
05.2004 - 10.2009
Server Manager
Turning Point Restaurant
10.1989 - 01.2003
Food handlers
Alcohol permit (mast)
Diploma - High School
Curtis High School
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