STEVEN C. ADLER, JR.

Elitek Vehicle Services (LKQ)

Jacksonville

10.2022 - 03.2025

Managed Elitek field resources in Northeast Florida, including mobile and calibration technicians.
Supported field efforts with scanning, mechanical repairs, diagnostics, and ADAS calibrations.
Collaborated with post-collision centers to ensure vehicles achieved 'Pre-Collision' condition.
Interacted with insurance partners to resolve discrepancies and support repair positions.
Promoted sales within defined territories while expanding new and existing accounts.
Delivered sales presentations on services and solutions to current and prospective clients.
Oversaw financial management of operations, including P&L responsibilities.
Provided ongoing training to direct reports on new procedures and technologies.
Served on the Training Council from inception- developing training for new technicians and General Managers company wide.

Protech Automotive Solutions (Caliber Collision)

Jacksonville

01.2022 - 06.2022

Manage Protech field resources within the designated Area (e.g. Mobile technicians, Calibration technicians, and Apprentice Calibration technicians) and support Protech field efforts, to include scanning.
Use of OE diagnostic scan tools to perform diagnostics, trim, and mechanical work on all makes and models of vehicles.
Manage and oversee the financials of the Operations business within the Area.
Responsible for recruiting, backfill, cascade training, and leading the team.
Monitor market performance and respond to support requests.
Identify and resolve performance issues of Protech scanning, Mobile, and Calibration within the Area.
Review and approve weekly reports to ensure time entry, payroll sheets, and expenses are accurate and on time.
Address billing concerns, questions, and handles financial management for the Area.
Perform team engagement and performance evaluations for teammates.
Quality control for field operations.
Responsible for tooling, tooling updates, SAFETY, and inventory (including laptops, OE, other equipment).
Providing ongoing training with teammates so we are always up to date with the newest procedures/technologies.
Build and maintain client relationships.

Florida Gateway College

Lake City

02.2019 - 01.2022

Developed complete start-up AAS Degree Program for Automotive Technologies.
Created all curriculum and course work for 13 courses to meet FDOE Standards and ASE Educational Foundation Standards.
Developed, implemented, and oversee purchasing along with coordinating outside vendors to create a completely functional lab/shop to emulate a shop environment. Included placement of all tools and equipment, along with car lifts to meet ASE Educational Foundation Standards.
Worked with the Advisory Committee and Faculty to organize all documentation to meet ASE Educational Foundation Standards and in turn received Accreditation (August 2021).
Built a relationship with local dealerships to place students for immediate employment.
Coordinated with local dealerships, Southeast Toyota, local businesses, along with private individuals to donate vehicles for the program as training aides.
In charge of day-to-day operations of programs, which included - advising students, creating lesson plans for each semester, setting up Canvas Program, creating quizzes/tests, task sheets, calendar events, as well as lab projects. Conducting lectures and classroom activities.

Keith Pierson Toyota

Jacksonville

03.2006 - 02.2019

Assisted mechanics with technical activities to enhance operational efficiency.
Educated technicians on diagnostics and repair procedures to improve skill levels.
Diagnosed and repaired brake, hydraulic, exhaust, fuel, ignition, electrical, suspension, alignment, air conditioning, and computer systems.
Explained technical diagnoses and necessary repairs to non-mechanical individuals as needed.
Pursued formal training sessions to remain updated on evolving automotive technology.
Informed store management of mechanical repair issues promptly as they arose.

Summary