Steven Carpenter
Yukon,OK
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Jim Norton Toyota of OKC
03.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Followed-up on leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
Sales Associate
Kalidy Kia
11.2020 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Car Sales Consultant
Edmond Hyundai
09.2019 - 11.2020
- Negotiated purchase prices and explained sales, warranty and optional products.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Inside Sales Associate
The Metal Store
02.2018 - 08.2019
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Introduced metal roofing products to consumers and promoted products currently in stock to increase sales volumes.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Added consumer purchase dates and updated address changes for current accounts in company database.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices and availability.
Butcher
The Meat House
01.2017 - 01.2018
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Adhere to safety and cleanliness standards and maintained equipment.
- Increased efficiency and decreased waste by 15% by updating and streamlining processing procedures for daily orders.
- Assisted several customers daily by taking and filling special orders and making product suggestions.
- Cut meats to customer specifications and answered questions about specialty products.
Retail Sales Associate
The Men's Wearhouse
02.2016 - 12.2016
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Team Member
Moes Southwestern Grill
01.2014 - 12.2016
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Sought out ways to go above and beyond job requirements.
Education
Associate of Business Administration - Business Finance
Cameron University
Lawton, OK08.2017
High School Diploma -
Kecoughtan High School
Hampton, VA06.2016
Skills
- Problem-solving skills
- Excellent people skills
- Verbal and Written Communication
- Product Knowledge
- Flexible Hours
- Attention to Detail
- Exceeding Customer Expectations
Certification
- Kia Certified Sales Consultant
- Toyota Certified Sales Consultant
Languages
German
Professional Working
Spanish
Limited Working
Timeline
Sales Associate
Jim Norton Toyota of OKC
03.2023 - Current
Sales Associate
Kalidy Kia
11.2020 - Current
Car Sales Consultant
Edmond Hyundai
09.2019 - 11.2020
Inside Sales Associate
The Metal Store
02.2018 - 08.2019
Butcher
The Meat House
01.2017 - 01.2018
Retail Sales Associate
The Men's Wearhouse
02.2016 - 12.2016
Team Member
Moes Southwestern Grill
01.2014 - 12.2016
Associate of Business Administration - Business Finance
Cameron University
High School Diploma -
Kecoughtan High School