Steven Casper
Boca Raton,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
South Florida Bounce
07.2012 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Social Media Intern
797 Digital
08.2022 - 10.2023
- Increased website traffic by optimizing social media posts with relevant keywords, hashtags, and links.
- Monitored social media channels for relevant news and trends, incorporating them into the overall strategy as appropriate.
- Analyzed social media performance metrics, identifying trends and opportunities for improvement.
- Participated in regular meetings with other departments such as PR or Sales teams to ensure alignment of goals and strategies across company divisions.
Inside Sales Representative
Lab Six Group
03.2019 - 05.2020
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
Inside Sales Representative
Circuit City Stores
03.2013 - 01.2015
- Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
- Developed comprehensive training materials for new hires, enabling faster onboarding times without sacrificing quality education on products or processes.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Education
Associate of Arts - Liberal Arts And General Studies
Palm Beach State College
Boca Raton, FL United States01.2012
Skills
- Data Collection
- Appointment Scheduling
- Information Security
- Product Knowledge
- Call Management
Timeline
Social Media Intern
797 Digital
08.2022 - 10.2023
Inside Sales Representative
Lab Six Group
03.2019 - 05.2020
Inside Sales Representative
Circuit City Stores
03.2013 - 01.2015
Customer Service Representative
South Florida Bounce
07.2012 - Current
Associate of Arts - Liberal Arts And General Studies
Palm Beach State College
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