Steven Castellanos
Tujunga,CA
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Dennis Uniform
Los Angeles
07.2022 - 09.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Caregiver, Special Needs
Aveanna Heathcare
Bell Gardens
03.2019 - 03.2024
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing the risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
Customer Service Representative
Target
South Gate
10.2014 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06-2012
Skills
- Customer Service
- Point of sale systems
- Customer Support
- MS Office proficiency
- Clerical Support
- Appointment Scheduling
- Organizational Skills
- Bilingual
- Good Communication
- Team Work
Languages
Spanish
Professional
Timeline
Customer Service Associate
Dennis Uniform
07.2022 - 09.2024
Caregiver, Special Needs
Aveanna Heathcare
03.2019 - 03.2024
Customer Service Representative
Target
10.2014 - 06.2018
High School Diploma -
Bell Gardens High School