Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Steven Chaffee

Steven Chaffee

Greensburg

Summary

Dynamic and results-oriented professional with extensive experience as a Personal Shopper at Sam's Club and a proven track record in lawn care. Excelled in customer service and organizational skills, boosting satisfaction and efficiency. Mastered merchandise selection and heavy lifting, demonstrating a commitment to excellence and a positive impact on sales and service quality.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Personal Shopper and Delivery

Instacart
10.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.

Personal Shopper

Sam's Club
10.2019 - 09.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.

Personal Shopper

Giant Eagle
04.2017 - 08.2019
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.

General Laborer

Carol Harris Staffing, L.L.C
03.2012 - 03.2017
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Notified supervisors of defective equipment or material.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
  • Operated heavy equipment safely to transport materials and complete tasks as required.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Used variety of hand and power tools to complete tasks.
  • Moved and cleared debris from work sites to dispose of in designated areas.

Lawn Care Technician

Wain Landscaping
03.2010 - 11.2011
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained and serviced lawn care equipment to enhance longevity.
  • Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
  • Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
  • Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
  • Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
  • Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
  • Applied fertilizer and other nutrients to lawns to promote healthy growth.
  • Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
  • Assisted in design and installation of lawns, gardens and other landscaping features to enhance aesthetics of outdoor spaces.
  • Reduced callbacks by ensuring thorough completion of all assigned tasks, including mowing, trimming, edging, and debris removal.
  • Streamlined operations by maintaining equipment in optimal working condition, minimizing downtime for repairs.
  • Continuously expanded knowledge of industry trends and advancements through relevant training programs or seminars.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Removed debris and waste from outdoor areas.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Cut trees and shrubs to shape and maintain landscape.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Maintained gardening tools by replacing blades and fluids.

Lawn Care Technician

Turf Masters Landscape
03.2007 - 01.2008
  • Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained and serviced lawn care equipment to enhance longevity.
  • Developed lasting customer relationships and grew network over time.
  • Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
  • Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
  • Applied fertilizer and other nutrients to lawns to promote healthy growth.
  • Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
  • Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
  • Assisted in design and installation of lawns, gardens and other landscaping features to enhance aesthetics of outdoor spaces.
  • Reduced callbacks by ensuring thorough completion of all assigned tasks, including mowing, trimming, edging, and debris removal.
  • Removed debris and waste from outdoor areas.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Cut trees and shrubs to shape and maintain landscape.

Education

High School Diploma -

Elkhart Christian Academy
Elkhart, IN
05-1988

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Online order processing
  • Prioritizing orders
  • Upbeat and outgoing attitude
  • Heavy lifting
  • Verifying order accuracy
  • Product knowledge
  • Merchandise selection
  • Product expertise
  • Physical stamina
  • Lift up to [number] pounds
  • Shopping management
  • Online ordering
  • Delivery procedures
  • Organizational skills
  • Food safety and sanitation
  • Order processing

Certification

  • [State] Driver's License
  • Forklift Certification

Interests

  • DIY and Home Improvement
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
  • Outdoor Recreation
  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Gardening
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Baking
  • Virtual Reality
  • Video Gaming
  • Woodworking
  • Historical Exploration
  • Camping
  • Drawing and Painting
  • Crafting and DIY Projects
  • Growing herbs, vegetables, or fruits in home gardens
  • Watching Movies and TV Shows

Timeline

Personal Shopper and Delivery

Instacart
10.2024 - Current

Personal Shopper

Sam's Club
10.2019 - 09.2024

Personal Shopper

Giant Eagle
04.2017 - 08.2019

General Laborer

Carol Harris Staffing, L.L.C
03.2012 - 03.2017

Lawn Care Technician

Wain Landscaping
03.2010 - 11.2011

Lawn Care Technician

Turf Masters Landscape
03.2007 - 01.2008

High School Diploma -

Elkhart Christian Academy

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Steven Chaffee