Steven Chapman
Account Manager
Baton Rouge,LA
Summary
Client-focused Account Manager seeking position that utilizes strong interpersonal skills and technical support skills to maintain positive relationships with existing clients and assist company to meet revenue goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager/Sales Representative
HealthCare Synergy, Inc.
Cypress, CA
02.2021 - Current
- Managed over 200 accounts of home health and hospice agencies across the U.S. and provided quality control calls on a monthly basis to address any concerns with Synergy EMR software.
- Onboarded new accounts to the database and ensured accounts received training for all topics in a timely manner.
- Addressed concerns for accounts as they arose, providing support and acting as liaison to connect the client with the proper department to further address issues (support, accounting, development, etc.)
- Executed weekly marketing campaigns through FreshSales CRM to home health leads, tracking metrics for emails and phone calls, signing over 50 new accounts in the past year.
- Used Zoom to collaborate with company team remotely and provide meetings for clients and leads.
Client Care Specialist
Vital Link Medical Alert Systems
Oakland, CA
12.2019 - 02.2021
- Provided support over the phone to clients utilizing Vital-Link Medical Alert devices to ensure devices were working properly to keep them safe.
- Set up accounts for new clients by collecting medical information, processing payments through Cornerstone Billing, and activating devices in RescueAlert and Orion platforms.
- Maintained active client case load and followed-up with clients to address challenges and build positive rapport.
Residential Floor Counselor
Rivers & Roads Residential
Salem, OR
09.2016 - 04.2017
- Worked with clients with aggression and developmental disabilities to implement Behavior Support Plans intended to augment positive, effective coping and mitigate maladaptive behavior.
- Deescalated aggressive situations and mediated client discussions to resolve disagreements.
- Conducted skill-building exercises with clients to advance self-care and coping skills needed to transition to independent living.
- Documented client progress notes and tracked medications administered for each shift.
Education
Bachelor of Arts - Psychology
University of California, Los Angeles (UCLA)
Los Angeles, CA 09.2011 - 06.2015
Skills
Interpersonal communication
Deescalation and conflict resolution
Rapport building with clients
Outgoing marketing efforts
Collaborating with a team
Utilizing CRM platforms
Spanish Proficiency
Timeline
Account Manager/Sales Representative
HealthCare Synergy, Inc.
02.2021 - Current
Client Care Specialist
Vital Link Medical Alert Systems
12.2019 - 02.2021
Residential Floor Counselor
Rivers & Roads Residential
09.2016 - 04.2017
Bachelor of Arts - Psychology
University of California, Los Angeles (UCLA)
09.2011 - 06.2015