Steven Chauhan
Fremont,CA
Summary
Committed and hardworking [Security Officer] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Ross Dress for Less
03.2024
- Employe of the month
- Excellent communication skills (verbal and written)
- Strong interpersonal skills
- Leadership abilities
- Problem-solving skills
- Time management and organizational skills
- Adaptability and flexibility
- Creativity and innovation
- Ability to work well under pressure
- Attention to detail
- Collaboration and teamwork.
Assistant manager
Popeyes Louisiana Kitchen
08.2023 - Current
- Greets Guests with a smile while receiving orders and processing payments
- Prepares and packages food and drink products
- Upselling and cross-selling when appropriate
- Processing returns and refunds, and resolving customer complaints
- Unloads and stocks inventory items as needed
- Comfortable working in a fast-paced environment
- Ability to interact positively and professionally with Guests and coworkers
- Trained over 10 people that still work there.
Security Officer
Ross Dress for Less
09.2023 - 07.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
John F. Kennedy High School
Fremont, CA06.2024
Skills
- Customer service
- Time management
- Communication skills
- Foodservice
- Restaurant experience
- Bilingual
- Leadership
- Physical examinations
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Staff Training
Volunteer Experience
YMCA, 2023, 2024, Santa Cruz, Babysitter, Babysitter for 30+ kids aged 12-13 years old, Helped in food and cleaning, Had a performance for them, Organizing activities
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Achieved [Employee of the month 2 times ] through effectively helping with [Security ].
Certification
- CM - Certified Manager Certification
- YMCA Volunteer Certification
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Limited Working
ASL American sign language
Professional Working
Timeline
Cashier
Ross Dress for Less
03.2024
Security Officer
Ross Dress for Less
09.2023 - 07.2024
Assistant manager
Popeyes Louisiana Kitchen
08.2023 - Current
John F. Kennedy High School