Steven Cox
Laurel,DE
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages critical thinking to manage job functions. Excellent communicator with focus on results.
Overview
3
3
years of professional experience
Work History
Co-Manager
84 Lumber
Cambridge, MD
01.2022 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control and store opening and closing procedures.
Quality Assurance
FedEx
Seaford, DE
11.2020 - 06.2022
- Performed needed tasks (address corrections, relabels, etc.) to customer packages to ensure prompt delivery and customer satisfaction
- Inspected packages for damaged/missing items and created reports for auditing
- Created morning operation plans on a daily basis to ensure prompt unloading of all trucks and timely and efficient operation of delivery vans.
Manager Trainee
84 Lumber
Selbyville, DE
06.2021 - 01.2022
- Pursued every opportunity to learn about the construction business at all levels and improve team member support.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Explained services and products to customers in friendly and engaging way.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
Education
High School Diploma -
Delmar High School
Delmar, DE06.2021
Bachelor of Science - Business Management
Wilmington University
New Castle, DE12.2020
Skills
- Employee Motivation
- Training Management
- Team Leadership
- Sales Promotion
- Price Structuring
- Customer Relations
- Quality Issue Identification
- Materials Analysis
- Problem Solving
- Critical Thinking
Affiliations
Member of Sigma Beta Delta
Timeline
Co-Manager
84 Lumber
01.2022 - Current
Manager Trainee
84 Lumber
06.2021 - 01.2022
Quality Assurance
FedEx
11.2020 - 06.2022
High School Diploma -
Delmar High School
Bachelor of Science - Business Management
Wilmington University