Steven Curtis
League City,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Area Manager
Security National Mortgage
12.2022 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
SVP Production
Fairway Independent Mortgage
03.2016 - 12.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Cultivated positive relationships with employees by implementing monthly culture events to resolve issues, provide feedback and brainstorm.
Branch Manager
NRL Mortgage
11.2013 - 03.2016
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Skills
- Business Development and Planning
- Operations Management
- Staff Management
- Staff Development
- Talent Review
- Resource Allocation
Timeline
Area Manager
Security National Mortgage
12.2022 - Current
SVP Production
Fairway Independent Mortgage
03.2016 - 12.2023
Branch Manager
NRL Mortgage
11.2013 - 03.2016
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