Steven Curtis
League City,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Area Manager
Security National Mortgage
105 Hunters Lane Ste 106 Friendswood TX 77546
12.2022 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
SVP Production
Fairway Independent Mortgage
711 W Bay Area Blvd Ste 450 Webster TX 77598
03.2016 - 12.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Cultivated positive relationships with employees by implementing monthly culture events to resolve issues, provide feedback and brainstorm.
Branch Manager
NRL Mortgage
League City TX
11.2013 - 03.2016
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Skills
- Business Development and Planning
- Operations Management
- Staff Management
- Staff Development
- Talent Review
- Resource Allocation
Timeline
Area Manager
Security National Mortgage
12.2022 - Current
SVP Production
Fairway Independent Mortgage
03.2016 - 12.2023
Branch Manager
NRL Mortgage
11.2013 - 03.2016