Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Dean

Marine City

Summary

Dynamic Service Coordinator with a proven track record at Hi-tech System Services, excelling in client advocacy and accurate recordkeeping. Skilled in managing schedules and resolving issues, I enhanced customer satisfaction through effective communication and tailored service solutions, significantly reducing response times and fostering strong client relationships.

Overview

18
18
years of professional experience

Work History

Service Coordinator

Hi-tech System Services
12.2023 - Current
  • Managed high-stress situations calmly and
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.

Pest Control Technician

Ecolab
09.2022 - 11.2023
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.

Cable Installation Technician

Hi-tech Services
03.2007 - 09.2022


  • Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Repaired and updated equipment to conform to company-wide standards.
  • Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
  • Improved customer satisfaction by providing efficient and professional cable installation services.

Education

High School Diploma - General Studies

Port Huron Highschool
Port Huron, MI

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Note taking and documentation
  • Managing schedules

Timeline

Service Coordinator

Hi-tech System Services
12.2023 - Current

Pest Control Technician

Ecolab
09.2022 - 11.2023

Cable Installation Technician

Hi-tech Services
03.2007 - 09.2022

High School Diploma - General Studies

Port Huron Highschool

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