Steven Decatur
Saginaw,MI
Summary
Results-driven and dynamic leader with a proven track record at Cosens Martial Arts, adept in strategic planning and operations management. Spearheaded expansion from 5 to 10 locations, driving revenue growth and reducing turnover through effective leadership and conflict management. Excelled in sales management, securing memberships up to $14,000 per client, and enhancing customer service through consistent training and coaching with clear communication.
Overview
10
10
years of professional experience
Work History
District Manager
Cosens Martial Arts
Grand Blanc, MI
09.2022 - Current
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Ensured compliance with company policies and procedures by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Chriopractic Assistant
Preferred Chiropractic of Midland
Midland, MI
11.2020 - 11.2021
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
General Manager
Cosens Martial Arts
Midland, MI
05.2018 - 07.2020
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Martial Arts Instructor
Cosens Martial Arts
Bay City, MI
06.2015 - 05.2018
- Coached students by breaking down techniques into simple instructions.
- Sold memberships of up to $10,000 for a single client
- Helped students prevent injuries and rendered calm and professional aid in case of accidents.
- Coordinated events for student retention and morale.
Education
Bachelor of Science - Nursing
Saginaw Valley State University
Bay City, MI05-2015
Skills
- Leadership skills
- Goal setting and performance metrics
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Operations management
- Sales management
- Staff management
- Conflict management
Accomplishments
- Developed from a student to the lead instructor in under 2 years. Then I developed systems to crate our second studio which I ran on my own for 2 years. This paved the way for future growth for more locations. Using my outline that I have made, we have grown to 10 locations and still growing with the next location set for Spring of 2025.
- Lead a team of 23 direct reports across 10 locations.
Timeline
District Manager
Cosens Martial Arts
09.2022 - Current
Chriopractic Assistant
Preferred Chiropractic of Midland
11.2020 - 11.2021
General Manager
Cosens Martial Arts
05.2018 - 07.2020
Martial Arts Instructor
Cosens Martial Arts
06.2015 - 05.2018
Bachelor of Science - Nursing
Saginaw Valley State University