Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant
Steven Decatur

Steven Decatur

Saginaw,MI

Summary

Results-driven and dynamic leader with a proven track record at Cosens Martial Arts, adept in strategic planning and operations management. Spearheaded expansion from 5 to 10 locations, driving revenue growth and reducing turnover through effective leadership and conflict management. Excelled in sales management, securing memberships up to $14,000 per client, and enhancing customer service through consistent training and coaching with clear communication.

Overview

10
10
years of professional experience

Work History

District Manager

Cosens Martial Arts
09.2022 - Current
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Ensured compliance with company policies and procedures by conducting regular audits of operational practices at each location within the district.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Chriopractic Assistant

Preferred Chiropractic of Midland
11.2020 - 11.2021
  • Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
  • Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

General Manager

Cosens Martial Arts
05.2018 - 07.2020
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Martial Arts Instructor

Cosens Martial Arts
06.2015 - 05.2018
  • Coached students by breaking down techniques into simple instructions.
  • Sold memberships of up to $10,000 for a single client
  • Helped students prevent injuries and rendered calm and professional aid in case of accidents.
  • Coordinated events for student retention and morale.

Education

Bachelor of Science - Nursing

Saginaw Valley State University
Bay City, MI
05-2015

Skills

  • Leadership skills
  • Goal setting and performance metrics
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Operations management
  • Sales management
  • Staff management
  • Conflict management

Accomplishments

  • Developed from a student to the lead instructor in under 2 years. Then I developed systems to crate our second studio which I ran on my own for 2 years. This paved the way for future growth for more locations. Using my outline that I have made, we have grown to 10 locations and still growing with the next location set for Spring of 2025.
  • Lead a team of 23 direct reports across 10 locations.

Timeline

District Manager

Cosens Martial Arts
09.2022 - Current

Chriopractic Assistant

Preferred Chiropractic of Midland
11.2020 - 11.2021

General Manager

Cosens Martial Arts
05.2018 - 07.2020

Martial Arts Instructor

Cosens Martial Arts
06.2015 - 05.2018

Bachelor of Science - Nursing

Saginaw Valley State University

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Steven Decatur