Steven Emch
Sewickley,PA
Summary
Personable and dedicated Account Manager with extensive experience in customer care and technology. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Account Sales Manager
Keurig Dr Pepper, Inc.
Pittsburgh, Pennsylvania
01.2025 - Current
- Developed strong relationships with key clients to enhance customer satisfaction.
- Collaborated with cross-functional teams to align sales strategies and goals.
- Analyzed market trends to identify new business opportunities and growth areas.
Merchandiser
Keurig Dr Pepper
Pittsburgh, Pennsylvania
02.2024 - 01.2025
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Built product displays and placed appropriate signage for merchandise.
Customer Service Advocate
Highmark Blue Cross Blue Shield
Pittsburgh, PA
07.2023 - 02.2024
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Experience in work from home/remote call center environment.
Personal Shopper Supervisor
Sam's Club
Pittsburgh, PA
06.2020 - 07.2023
- Coordinated day-to-day work activities to drive productivity and fill customer orders.
- Assisted in picking and loading process as required by business needs by efficiently picking and filling orders.
- Managed customer concerns and helped resolve issues customers had with the technology.
- Scheduled staffing, equipment and space utilization to fulfill production goals during both peak and non-peak periods.
Member Service Supervisor
Sam's Club
Pittsburgh, PA
03.2019 - 06.2020
- Mentored and motivated employees in regards to service quality, knowledge and performance.
- Assisted customers with understanding benefits by providing comprehensive, knowledgeable and pleasant explanations.
- Resolved customer issues and complaints.
- Supervised team of cashiers and customer service representatives.
Education
High School Diploma -
Quaker Valley High School
Leetsdale, PA05.2012
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Customer Service
- Tech-savvy
- Problem-solving abilities
- Personnel Management
- Detail oriented
- Reliable and punctual
Affiliations
- 2020 Club Associate of the Year.
- Volunteer at Greater Pittsburgh Community Food Bank
Timeline
Account Sales Manager
Keurig Dr Pepper, Inc.
01.2025 - Current
Merchandiser
Keurig Dr Pepper
02.2024 - 01.2025
Customer Service Advocate
Highmark Blue Cross Blue Shield
07.2023 - 02.2024
Personal Shopper Supervisor
Sam's Club
06.2020 - 07.2023
Member Service Supervisor
Sam's Club
03.2019 - 06.2020
High School Diploma -
Quaker Valley High School
Slippery Rock University of Pennsylvania