Steven Francoeur

• Prepared customer presentations and demonstrations of products to solicit new business.
• Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
• Processed daily mail, email and phone calls from customers and producers to generate new business.
• Solicited new loan, deposit and investment business through referrals and member inquiries.
• Managed a diverse portfolio of commercial accounts, ensuring timely delivery of products and services.
• Increased client satisfaction by developing and maintaining strong relationships with key decisionmakers.

Worked with children in crisis to successfully complete assignments and cope with life.

Designed curriculum and scheduled students for success based on their needs.

Lead all crisis interventions for the duration of my employment.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.