Steven Geter

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Utilized effective communication techniques to support server learning and comprehension.
• Provided feedback and guidance to help servers develop industry skills and knowledge.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

- Collaborate with kitchen staff through POS and verbally to maximize the guests' experience

-Maintained clean and sanitizers work areas & tables

• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Established and maintained positive relationships with trainees to drive successful learning outcomes.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Assisted in new server onboarding and orientation to cultivate seamless transitions.
• Monitored new server performance and offered continuous support throughout training period.