Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Good

Summary

Veteran help desk technician with 7 years of experience configuring computers, servers and peripheral devices to work within parameters. Adept at managing permissions, filters and file sharing. Eager to contribute to team success through problem-solving, attention to detail and excellent organizational skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Database Account Manager

Infinity Technology LLC
08.2021 - 09.2024
  • Administrated DSAID Database supporting 10,000 unique users and 10,000 different cases.
  • Extracted system data, identifying challenges and proposing development solutions.
  • Analyzed technical documents in order to interpret policy on issues for unique cases.
  • Managed over five-thousand, sensitive HIPAA related documents.
  • Developed and presented dynamic training material for users.
  • Discussed with users what implementations they would like to see in systems and brought their talking points during meetings.
  • Created Data Reports for QA purposes using analysis.
  • Created and maintained database users and their permissions.
  • Created technical documentation for systems and applications such as FAQ's.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Petty Office Third Class (IT)

United States Navy, USN
11.2011 - 11.2016
  • Assisted in network implementation on a network of 5000 users.
  • Provided network support with a variety of operating systems.
  • Installed and configured computer network equipment.
  • Maintained network connectivity of all computer workstations.
  • Maintained servers and associated hardware, applications, services, and settings.
  • Primary lead on printer support of various brands and models.
  • Implemented and managed disaster recovery and back-up.
  • Monitored network to ensure optimal performance.
  • Created and maintained network users/permissions.
  • Updated and performed maintenance on 5000+ backbone servers and systems.

Education

Bachelor of Science - Technology Management With A Minor in Business

Texas A&M University
Birmingham, IL
07-2020

Skills

  • Data Analysis
  • Project Management
  • Customer Service
  • Database Management
  • Data backup and retrieval
  • Remote access technology
  • Technical issues analysis
  • Linux OS
  • Microsoft Service Center
  • Quality Assurance
  • SQL Databases

Certification

ITIL v4 Foundations

Security+

A+

Timeline

Database Account Manager

Infinity Technology LLC
08.2021 - 09.2024

Petty Office Third Class (IT)

United States Navy, USN
11.2011 - 11.2016

Bachelor of Science - Technology Management With A Minor in Business

Texas A&M University

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