STEVEN HANKINS
Travel Consultants LLC
Hillsboro,MO
18
years of professional experience
Sales Manager leading frontline timeshare sales teams and closing guest transactions with a focus on RCI points and customer value. Coaches 3+ reps per week and closers to lift team volume, average per guest, and leaderboard performance. Tracks team numbers and weekly expenses to keep sales activity profitable and organized.
Work History
General Manager
2 Years- Drive 10% growth in monthly sales performance through coaching, team alignment, and consistent follow-up.
- Lead daily sales activities to keep representatives focused on qualified prospects and follow-up discipline.
- Coach team members on presentation quality, objection handling, and closing techniques during ongoing sales meetings.
- Oversee timeshare sales operations with attention to client needs, product knowledge, and consistent service delivery.
- Manage performance expectations by reviewing results, identifying gaps, and reinforcing accountability across the sales floor.
General Manager
3 Years 9 Months- Managed daily operations across sales, service, and scheduling activities for consistent office performance.
- Coordinated staff priorities and resolved workflow issues to support smooth customer-facing execution.
- Built team cohesion through motivational meetings, clear expectations, and consistent follow-through.
- Reviewed sales activity and adjusted pipeline priorities to improve lead handling and follow-up discipline.
Director of Sales
1 Year 1 Month- Train reps and managers on RCI products, strengthening product knowledge and sales readiness.
- Provide ongoing coaching on the timeshare industry to build confidence and improve team selling conversations.
- Monitor individual and team performance numbers to identify gaps and guide follow-up coaching.
- Support day-to-day sales team leadership by keeping goals visible and reinforcing accountability.
CEO/Marketing Director
2 Years 7 Months- Scaled the marketing room to support almost thirty callers while handling appointment booking for multiple sales teams.
- Opened and operated a marketing room specializing in timeshare appointments for restaurant and hotel meetings.
- Coordinated booking support for three in-house sales teams and additional teams from TRL in Branson.
- Extended booking coverage for partner companies nationwide, maintaining consistent appointment flow across locations.
CEO/ Presdient of Sales
2 Years 11 Months- Led three sales teams selling RCI products across timeshare-related offerings.
- Grew the sales force from six employees to twenty-five while building three full sales teams.
- Managed timeshare-owner removals from legacy contracts with a clear, customer-focused sales process.
- Built sales team leadership through regular motivational meetings and hands-on team building.
- Coached representatives on closing techniques and client needs analysis to strengthen conversion discipline.
- Owned company responsibilities with direct accountability for sales operations and day-to-day decision making.
- Drew on deep timeshare industry knowledge to align offers with buyer concerns and market conditions.
Director of Sales
3 Years 2 Months- Strengthened the new RCI sales message to help drive broader growth across the organization.
- Expanded the sales organization from one team to three as demand increased across the business.
- Added a full marketing room to support the larger operation and sustain growth.
Sales Rep/Manager
3 Years 4 Months- Led the sales team in total volume and highest average per guest across the assigned group.
- Coached closers on making the money work for customers during the final negotiation stage.
- Applied team building and motivational meetings to keep the sales floor focused on shared goals.
Skills
Team building
Timeshare industry knowledge
Sales team leadership
Sales coaching
Performance management
Territory management
Pipeline management
Sales forecasting
Budget management
Closing techniques
Presentation skills
Client needs analysis
Business development planning
Timeline
General Manager
Travel Consultants LLC
10.2024 - CurrentRead More
General Manager
Square One Development
01.2021 - 10.2024Read More
Director of Sales
DVDII
11.2019 - 12.2020Read More
CEO/Marketing Director
GGC Marketing
07.2016 - 02.2019Read More
CEO/ Presdient of Sales
Global Getaways Consultants
03.2016 - 02.2019Read More
Director of Sales
Global Retreats Inc.
12.2012 - 02.2016Read More
Sales Rep/Manager
LGI
01.2009 - 05.2012Read More