Steven-Isaiah Watson

• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Provided excellent customer service by responding promptly to inquiries from vendors or customers regarding billing issues or discrepancies.
• Handled issues related to shipping delays or incorrect deliveries.

General Merchandise (GM) members require high flexibility due to being responsible for product distribution while simultaneously providing customer service and assisting other GM and non-GM departments in the store as needed.

• Distribution of products to the salesfloor in a quick and efficient manner.
• Ability to provide guests with outgoing service both in person and over the phone.
• High flexibility due to working in various departments and positions on a whim.
• Ability to recognize and address potential hazards within the store. This can include improper disposal of hazardous products, unsafe actions or behavior, and hazards in the environment such as spills.
• Proper use of power equipment and vehicles.
• Maintain cleanliness and proper presentation of the store's products and brand.

Housing and Residence Life

• Receptionist Experience.
• Tasks of filing, organizing, and scanning documents.
• In-person experience (touring, relaying information, etc.) with students and parents.

Team Members are expected to learn all positions in their department and be able to provide guests with second-mile service at all times.

• Take food and drink orders and receive payment from customers.
• Clean, stock, and restock workstations and display cases.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Experience handling cash.
• Experience in preparing, bagging, and serving food and beverage items to guests.
• Assistance with manual labor in repairing or altering features, decorations, and other related duties as assigned.