Steven Janzen
Janesville,WI
Summary
Experienced in employee training and supervision, with a strong focus on maintaining compliance with company policies and regulatory standards. Demonstrated ability to resolve conflicts effectively while fostering positive relationships among staff and customers. Proven track record in conducting performance reviews and implementing strategies that enhance customer satisfaction and operational efficiency. Skilled in overseeing budgeting processes and ensuring accurate inventory management to support business objectives.
Overview
9
9
years of professional experience
Work History
Shift Manager
Iron arches McDonald's
Elkhorn , Wisconsin
05.2024 - Current
- Trained new employees on company policies, procedures, and job responsibilities.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Maintain a friendly work environment
- Inspected work areas regularly for cleanliness and organization standards.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Resolved conflicts between employees or customers in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Owner
Smj handyman services
River View , Florida
10.2016 - 01.2023
- Developed strategic plans to increase profitability and efficiency.
- Conducted performance reviews for employees on a regular basis.
- Oversaw budgeting and financial management.
- Ensured compliance with applicable laws and regulations related to business operations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
High School Diploma -
Mississippi Valley Tech
Prairie Du Chien, WI06-2001
Skills
- Employee training
- Inventory management
- Customer service
- Conflict resolution
- Regulatory compliance
- Team building
- Work area inspection
- Staff supervision
- Quality assurance
- Relationship management
- Performance reviewing
- Workplace safety
- Energetic and enthusiastic
- Handling customer complaints
- Punctual and reliable
- Verbal and written communication
- Training and mentoring
- Opening and closing procedures
- Reporting and documenting
- Shift leadership
- Accurate money handling
Languages
English
Full Professional
Timeline
Shift Manager
Iron arches McDonald's
05.2024 - Current
Owner
Smj handyman services
10.2016 - 01.2023
High School Diploma -
Mississippi Valley Tech