Steven Keach
DeLand,FL
Summary
Accomplished Delivery Manager with a proven track record at Miller Brothers Giant Tire Service, enhancing project delivery and customer satisfaction through effective stakeholder communication and route optimization. Skilled in preventive maintenance and fostering team collaboration, Significantly reduced customer complaints and improved operational efficiency.
Overview
2028
2028
years of professional experience
Work History
Delivery Manager
Miller Brothers Giant Tire Service
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
Yard Manager
Miller Brothers Giant Tire Service
02.2022 - Current
- Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
- Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
- Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
- Developed strong relationships with customers, leading to increased repeat business and customer satisfaction.
Tire Technician
Miller Brothers Giant Tire Service
03.2022 - 04.2027
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Secured repeat business, providing exceptional service and follow-up care.
- Educated customers about tire maintenance, repair and replacement.
Education
Associate in Mechanics - Mechanical Engineering
Seminole State College of Florida
Sanford, FL09-1981
High School Diploma -
Seminole High School
Sanford, FL06-1979
Seminole State College of Florida
Skills
- Preventive Maintenance
- Vehicle inspection
- Defect management
- Documentation & recordkeeping
- Cost reduction
- Quality control
- Warehouse safety
Timeline
Tire Technician
Miller Brothers Giant Tire Service
03.2022 - 04.2027
Yard Manager
Miller Brothers Giant Tire Service
02.2022 - Current
Delivery Manager
Miller Brothers Giant Tire Service
Associate in Mechanics - Mechanical Engineering
Seminole State College of Florida
High School Diploma -
Seminole High School
Seminole State College of Florida
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