Steven Kim
Aurora,CO
Summary
Well rounded worker that has done a variety of tasks that come with its own unique challenges that has sculpted a mindset of no quit, discipline, and hard work. A life full of challenges that greatly attributes to the constant hard work and determination.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Colorado Athletic Club - Inverness
Lone Tree, CO
07.2022 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Maintained inventory levels of office supplies needed for front desk operations.
Librarian
CU Boulder
Boulder, CO
1.16-24 - Current
- Developed and maintained library collection by selecting, ordering, cataloguing, and classifying books and other materials;.
- Conducted library tours to introduce patrons to resources available in the library;.
- Organized book displays and coordinated special events such as author visits;.
- Provided reference services to students, faculty, staff and community members using print and electronic resources;.
- Assisted patrons with locating information using online databases, search engines, websites and other research tools;.
- Coordinated interlibrary loan requests from other institutions;.
- Maintained complete and accurate records of library transactions.
- Reshelved books to maintain neat and tidy reading area.
Server
Shanghai Kitchen
Greenwood, CO
11.2021 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
Laborer
Self-Employed
Aurora, CO
07.2017 - 10.2022
- Operated lawn mowers, weed trimmers, leaf blowers, and other tools.
- Maintained and serviced landscaping equipment.
- Assisted in the planting of trees, shrubs, flowers, and other vegetation.
- Raked leaves, spread mulch, and removed debris from yards.
- Installed edging around walkways and planted beds.
- Cleaned gutters of debris using a variety of tools such as ladders, power washers, blowers and hand-held vacuums.
- Checked for clogged downspouts and cleared them of any obstructions.
- Replaced worn out gutter hangers and other components as needed.
Education
High School Diploma -
Cherry Creek High School
Greenwood Village, CO05.2023
Skills
- Office administration
- Hospitality services
- Discipline
- Perfection under pressure
- Conflict Management
- Listening Skills
- Drawer balancing
- Expense Reporting
- Technical Support
- Analytical mastery
- Word Processing
- Time Management
- Business Administration
- Scheduling
- Effective Planning
Timeline
Front Desk Associate
Colorado Athletic Club - Inverness
07.2022 - Current
Server
Shanghai Kitchen
11.2021 - 08.2023
Laborer
Self-Employed
07.2017 - 10.2022
Librarian
CU Boulder
1.16-24 - Current
High School Diploma -
Cherry Creek High School
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