Steven Laurent
Maitland
Summary
Adaptable customer service professional with strong problem-solving and communication skills. Experienced in training staff and fostering team collaboration, ready to contribute to a dynamic environment focused on exceptional customer experiences.
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Wawa
901 N. Orlando Ave Winter Park Fl 32792
08.2024 - Current
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Assisted in maintaining cleanliness and organization of store environment to enhance customer experience.
- Collaborated with team members to ensure timely restocking of inventory products in work area.
- Provided product knowledge to customers, enhancing their shopping experience and promoting sales.
- Adapted quickly to new policies and procedures, ensuring compliance with company standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Shift Leader
Papa Johns
1740 FL-436 Winter Park Fl 32792
03.2020 - 08.2024
- Supervised team operations to ensure efficient service delivery and customer satisfaction.
- Managed inventory levels and conducted regular stock audits to minimize waste.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Coordinated shift schedules to optimize workforce allocation based on demand fluctuations.
- Conducted performance evaluations, providing feedback to foster employee development and growth.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
- Supervised food presentation and plating to enhance visual appeal.
Education
High School Diploma -
Winter Park High
2100 Summerfield Rd, Winter Park, Fl 3279206-2016
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Stock replenishment
- Refunds and exchanges
- Software troubleshooting
- Data entry
- Calm under pressure
- Store maintenance
- Sales and upselling
- Staff education and Training
Timeline
Customer Service Associate
Wawa
08.2024 - Current
Shift Leader
Papa Johns
03.2020 - 08.2024
High School Diploma -
Winter Park High