Steven Layne
Lyles,TN
Summary
Experienced in leveraging technical competencies to drive efficiency and deliver enhanced value through process optimization. Continuously improving skills and staying abreast of industry trends to remain competitive in the ever-evolving tech landscape. Collaborative approach with cross-functional teams to streamline operations and achieve organizational goals. Passionate about utilizing expertise to contribute to the success of innovative projects and drive business growth.
Overview
13
13
years of professional experience
Work History
Senior Systems Analyst
GEODIS
Brentwood, TN
11.2021 - 07.2025
- Responsibilities encompass the configuration and implementation of SCCM deployments, which include both operating system and application patch management. This role also involves the creation and deployment of new images using the Microsoft Deployment Toolkit. Additionally, the position requires support and architectural design for various Ivanti products aimed at managing our mobile and rugged devices, catering to both white-collar and blue-collar workers.
- Key responsibilities encompass the analysis of business requirements, the definition of system scope and objectives, and the development of procedures to address complex problems.
- This role involves designing, testing, and implementing software and system enhancements, as well as documenting processes and planning the application lifecycle.
- Senior analysts are also tasked with troubleshooting system issues, offering technical guidance, contributing to data standards, conducting feasibility studies, and remaining current with technological advancements.
Desktop Technician II
GEODIS
Brentwood, TN
01.2019 - 11.2021
- Addressed and resolved complex issues related to end-user experience with Office applications.
- Delivering technical support to end-users, ensuring timely escalation of issues when required, and meticulously documenting solutions.
- Overseeing the inventory of hardware and software, executing necessary upgrades, and managing repair tasks.
- Monitoring and managing IT assets and software licenses effectively.
- Aiding in the implementation of network security protocols and controlling user access.
- Engaging in IT projects, including system upgrades and deployments.
- Coordinating with vendors for hardware and software assistance.
- Responsibilities may include lifting equipment, standing for prolonged periods, or working in restricted spaces.
Technical Support Specialist II
GEODIS
Brentwood, TN
11.2012 - 01.2019
- Responsible for enhancing user experience, extensive troubleshooting of applications and supporting codebase (Delphi, PL/SQL), extensive Oracle SQL experience in direct support of business objectives. Implemented numerous process improvements to improve overall performance during code deployments and site maintenance.
- Troubleshooting and issue resolution
Technical support specialists are responsible for diagnosing and fixing hardware, software, and network problems to minimize disruptions and keep systems fully operational. - Guided users in effectively utilizing technology.
- Technical support specialists perform routine maintenance tasks (such as software updates, hardware upgrades, and network monitoring) to prevent issues before they arise.
Technical Support Specialist II
GEODIS
Brentwood, TN
11.2012 - 10.2014
- Ensure continuous function and support of our flagship warehouse management system, Synapse. Duties included direct customer support, application support including troubleshooting, building intra-team communication pathways.
- Triage and resolve escalated Tier 1 along with Tier 2 requests, while developing an understanding of the Tier 3 escalation process.
- Effectively test fixes to ensure issues are adequately resolved.
- Perform post-resolution follow-ups to confirm problem resolution.
- Fully document all pertinent end-user information, including name, department, contact details, etc., and ensure that all call resolution notes are appropriately entered.
Education
GED -
Marion County Highschool
Tennessee 01.2002
Skills
I have consistently dedicated myself to comprehending the environments in which I work or provide support This commitment enables me to troubleshoot effectively and enhance existing processes
Timeline
Senior Systems Analyst
GEODIS
11.2021 - 07.2025
Desktop Technician II
GEODIS
01.2019 - 11.2021
Technical Support Specialist II
GEODIS
11.2012 - 01.2019
Technical Support Specialist II
GEODIS
11.2012 - 10.2014
GED -
Marion County Highschool