Steven L. Leming
Snohomish
Summary
Experienced professional seeking a career opportunity in hardware and systems management. Excel in providing exceptional support to end-user customers. Committed to delivering top-notch customer service and offering valuable factory recommendations. Eager to contribute skills and knowledge to a dynamic team, ensuring optimal customer satisfaction and driving business success.
Overview
10
10
years of professional experience
Work History
Owner
Integrity Lock
01.2018 - 01.2024
- Manage and oversee every facet of the company.
- Built and enhanced customer relationships.
- Collaborated with factory and service departments as warranty provider to guarantee end-user satisfaction.
- Expertise gained in tailored hardware applications across multiple sectors.
Locksmith Technician
Watson Security
01.2017 - 01.2018
- Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
- Improved client satisfaction by providing prompt emergency lockout services for private locations, homes, and offices.
- Performed accurate diagnostics on malfunctioning locks to identify issues and implement appropriate repair solutions swiftly.
- Increased business revenue by upselling necessary additional security products and services to clients during service calls.
Locksmith Technician
Anderson Lock
01.2014 - 01.2017
- Ensured efficient operation and organization of personal fleet service vehicle.
- Specialized in servicing antique, unique and rare locking mechanisms.
- Maintained high levels of satisfaction among technicians and customers.
- Conducted comprehensive hardware and software training.
Education
GED -
Snohomish Highschool
Snohomish, WASkills
- Operational Management
- Effective Problem Resolution
- Effective Communication
- Integrity
Timeline
Owner
Integrity Lock
01.2018 - 01.2024
Locksmith Technician
Watson Security
01.2017 - 01.2018
Locksmith Technician
Anderson Lock
01.2014 - 01.2017
GED -
Snohomish Highschool
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