Steven Longest
Indianapolis,IN
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
5
5
years of professional experience
Work History
At Your Service Supervisor
WhiteLodging (JW Marriott Indianapolis)
11.2021 - Current
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times for approximately 150 guests per day.
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Trained team members on new hotel services and products to support promotional efforts.
Crew Member
MCL Restaurant & Bakery
03.2019 - 11.2021
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
BSW - Social Work
Indiana University Indianapolis
Indianapolis05.2026
High School Diploma -
Irvington Preparatory Academy
Indianapolis05.2022
Skills
- Progress Monitoring
- Task Delegation
- Complaint Handling
- Team leadership
- Staff training
- Decision-making abilities
- Effective communication
- Problem-Solving Abilities
Timeline
At Your Service Supervisor
WhiteLodging (JW Marriott Indianapolis)
11.2021 - Current
Crew Member
MCL Restaurant & Bakery
03.2019 - 11.2021
BSW - Social Work
Indiana University Indianapolis
High School Diploma -
Irvington Preparatory Academy
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