Steven Lord
Prattville
Summary
Dynamic sales professional with a proven track record at Steve’s Service Center, excelling in customer engagement and relationship building. Leveraged active listening and negotiation skills to boost sales and enhance customer loyalty, implementing strategies that increased product awareness and improved service delivery. Committed to driving results and fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
Salesperson
Steve’s Service Center
Prattville, AL
12.2024 - Current
- Assisted customers with product selection and inquiries to enhance service experience.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to promote effective product visibility.
- Collaborated with team members to ensure timely restocking of inventory.
- Addressed customer concerns promptly, fostering positive relationships and repeat business.
- Trained new staff on sales techniques and customer service protocols for improved efficiency.
- Worked to build relationships with customers and built potential for additional sales.
Underground Operator
Ervin Cable Construction
Bessemer, AL
09.2024 - 12.2024
- Operated heavy machinery for cable installation in underground environments.
- Conducted routine safety inspections to ensure compliance with industry standards.
- Collaborated with team members to troubleshoot equipment issues and maintain workflow.
- Assisted in mapping utility lines to improve project accuracy and efficiency.
- Monitored project progress, identifying potential delays and implementing solutions promptly.
Salesperson
Steve’s Service Center
Prattville, AL
12.2015 - 09.2024
- Analyzed customer feedback to identify areas for service enhancement and improvement strategies.
- Implemented promotional strategies that increased product awareness among customers.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
High School Diploma -
Autauga Academy
Prattville, AL05.2011
Skills
Customer service
Customer care
Relationship building
Customer relationship building
Customer engagement
Active listening
Sales management
Negotiation
Up-selling
Timeline
Salesperson
Steve’s Service Center
12.2024 - Current
Underground Operator
Ervin Cable Construction
09.2024 - 12.2024
Salesperson
Steve’s Service Center
12.2015 - 09.2024
High School Diploma -
Autauga Academy