Steven Lyke
Dollar General
Bath,NY
10
years of professional experience
Hard-Working, dedicated individual, looking for a change of pace into a career-oriented profession. With challenging and engaging opportunities for learning and growth.
Work History
Sales Associate
4 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new sales associates on store policies, procedures, and effective sales techniques.
- Collaborated with team members to create engaging product displays that enhanced customer experience.
- Assisted in maintaining accurate inventory levels through regular stock checks and replenishment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Warehouse Worker
1 Year 3 Months- Operated material handling equipment to facilitate efficient loading and unloading processes.
- Conducted inventory checks to maintain accuracy and ensure optimal stock levels.
- Collaborated with team members to streamline package sorting procedures, enhancing overall workflow.
- Trained new employees on safety protocols and operational best practices to promote a safe working environment.
- Mentored junior staff in equipment operation and safety compliance, fostering a culture of teamwork and efficiency.
- Successfully completed TSA background check
Sales Associate
9 Months- Provided customer support and managed cash transactions at register.
- Maintained cleanliness and organized stock of shelves and stockroom areas.
- Assisted customers with clothing measurements to ensure proper fit.
- Assisting with closing store operations at the end of shifts.
Life Insurance Broker
2 Years 7 Months- Conducted in person presentations and created sales through personal relationship development
- Conducted in-person presentations and generated sales through relationship development
- Managed client information, follow-ups, and product suitability to address specific client needs
- Led seminars for new employees and implemented quality client care procedures
- Organized web-based resources for easy access by team members
warehouse associate
6 Months- Managed inventory to ensure timely fulfillment of customer orders
- Staged completed orders in designated areas for efficient delivery
- Oversaw inventory to sustain adequate supply for order fulfillment
- Conducted incidental maintenance to support operational efficiency
- Maintaining a clean workplace for safety of warehouse associates, delivery drivers, and management
Client Services
3 Years 1 Month- Engaged with clients in a friendly and professional manner, addressing concerns during stressful situations while ensuring timely and accurate filing of claims to expedite recovery.
- Coordinated with other insurance companies to provide necessary information, facilitating resolution of claims and disputes between owners.
- Evaluated incoming calls to direct them to the correct department and provided accurate information during handoff.
- Handling inbound calls for customers of Citizens Bank.
- Handling of inbound calls for customers of Citizens Bank.
- Using customer service skills to review clients' account information in detail with them or answer specific questions about bank policies in a friendly and helpful manner.
- Contributed to USAA FNOL campaign, providing support for claim filing.
- Contributed to Citizens Bank campaign, handling customer inquiries and issues.
Customer Support
1 Year 5 Months- Provided customer support and handled cash transactions at register.
- Assisted customers with photo canvas creation and set up of new and existing mobile devices.
- Maintained cleanliness and organized stock of shelves in electronics department and stockroom.
- Assisted in moving and lifting large appliances and items during deliveries.
Education
High School Diploma
Skills
Customer service
Customer Engagement
Inventory management
Logistical organization
Detail Oriented
Time management
Teamwork and collaboration
Microsoft Office
Problem-solving skills
Timeline
Sales Associate
Dollar General
06.2026 - CurrentRead More
Warehouse Worker
Fed Ex Ground
02.2025 - 05.2026Read More
Sales Associate
J.C. Penney
05.2024 - 02.2025Read More
warehouse associate
Five Star Food Service
05.2023 - 11.2023Read More
Life Insurance Broker
North American Senior Benefits
09.2021 - 04.2024Read More
Client Services
Sitel
07.2018 - 08.2021Read More
Customer Support
Walmart
11.2016 - 04.2018Read More
Fulton High School
High School Diploma
Read More