Steven Madison
JACKSONVILLE,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Consultant
Solaris Energy
07.2022 - 11.2022
- Generated leads and marketing opportunities via call and person to person.
- Developed leads into customers, building rapport and relationships leading to them making a purchase from our company.
- Developed, marketed and sold full range of products and support services.
- Continued communication with customers. Handling issues, creating more leads, ensuring sale is finalized and products are installed
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Sales Consultant
Simple Solar LLC
10.2021 - 07.2022
- Generated leads and marketing opportunities via call and person to person.
- Developed leads into customers, building rapport and relationships leading to them making a purchase from our company.
- Developed, marketed and sold full range of products and support services.
- Continued communication with customers. Handling issues, creating more leads, ensuring sale is finalized and products are installed
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Server
South Kitchen
04.2021 - 11.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and offered suggestions
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Barback
Taps Bar And Grill
07.2020 - 04.2021
- Restocked ice, condiments and snacks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Delivered food to customers at bar and tables.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
Kennel Attendant/Shift Leader
Petland Jax
09.2019 - 06.2020
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Kept animals clean and free of contaminants to promote optimal health.
- Trained new employees and delegated daily tasks and responsibilities.
Prep Cook
Treylor Park
10.2018 - 06.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
Mount Anthony Union High School
Bennington, VT05.2014
Skills
- Professional Relationships
- Effective Customer Communication
- Customer Accounts Management
- Service Agreements
- Client Rapport-Building
- Active Listening Skills
- Team Player
Timeline
Sales Consultant
Solaris Energy
07.2022 - 11.2022
Sales Consultant
Simple Solar LLC
10.2021 - 07.2022
Server
South Kitchen
04.2021 - 11.2021
Barback
Taps Bar And Grill
07.2020 - 04.2021
Kennel Attendant/Shift Leader
Petland Jax
09.2019 - 06.2020
Prep Cook
Treylor Park
10.2018 - 06.2019
High School Diploma -
Mount Anthony Union High School
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