Steven Mantilla
Bayside,NY
Summary
Superlative worker demonstrating high level of ownership, and initiative. Quick and effective at decision-making, and learning skills while maintaining excellent customer service, and hospitality experience. Possessing exceptional work ethic, and desire to exceed expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of being adept at working as part of a team to thrive in team-oriented environments. Focused with attention to detail, exemplary communication, and creating, and maintaining a positive work experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Blaze Pizza
Fresh Meadows, NY
08.2019 - 11.2024
- Collaborated with staff to enhance customer satisfaction, streamline procedures and improve bottom-line proficiency.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Promoted employee health and safety awareness based on understanding of regulatory mandates and practices.
- Interacted with prospects and customers at various events, including marketing events, and workshops.
- Extended existing customer relationships through extensive communication and tried-and-true cultivating fanatics..
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Cross-trained in every store role to maximize operational knowledge.
Team Member
Chick-fil-A
New York, NY
02.2021 - 06.2021
- Upheld high standards of productivity and quality in restaurant operation
- Assisted newly hired team members by explaining company procedures and training standards
- Followed production orders and company standards to exceed quality scores on performance reviews and inspections.
Chaminade High School Cafeteria Assistant Manager
Lessing's Food Service
Mineola, New York
11.2024 - Current
- Analyzed feedback data to identify areas for improvement/ ways to increase sales.
- Developed policies, procedures and standards for food preparation and service.
- Led and managed a high performing sales team of up to 20 members daily, consistently driving $18k-$22k in daily revenue through effective team coordination, goal setting, and performance optimization.
- Provided guidance on proper use of kitchen equipment such as fryers, grills, ovens.
- Implemented new menu items based on customer feedback and preferences.
- Organized special events such as catering services or themed meals for customers.
- Assisted in the hiring, training and supervising of cafeteria staff.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
Education
High School Diploma -
Francis Lewis High School
Fresh Meadows, NY06.2019
Some College (No Degree) - Liberal Arts And Sciences
Queensborough Community College Of The City University Of New York
Oakland Gardens, NYSkills
- Leadership
- Staff development
- Workforce/Team Management
- Customer service and hospitality
- Issue and conflict resolution
- Time Management
- Organization Skills
- Communication Skills
- Decision making
- Multitasking
Certification
certified in food protection.
issued "Food Handlers License" october, 2019
Timeline
Chaminade High School Cafeteria Assistant Manager
Lessing's Food Service
11.2024 - Current
Team Member
Chick-fil-A
02.2021 - 06.2021
General Manager
Blaze Pizza
08.2019 - 11.2024
High School Diploma -
Francis Lewis High School
Some College (No Degree) - Liberal Arts And Sciences
Queensborough Community College Of The City University Of New York