Summary
Overview
Work History
Education
Skills
Timeline
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Steven Mays

Steven Mays

Oceanside,CA

Summary

Dynamic and results-oriented professional with extensive experience in retail and logistics, notably at The Home Depot. Excelled in customer service and forklift operation, enhancing store efficiency and customer satisfaction. Demonstrated exceptional teamwork, problem-solving abilities, and a commitment to safety and service excellence. Proven track record of improving productivity and fostering positive customer relationships.

Overview

17
17
years of professional experience

Work History

Sales Associate

Target
11.2024 - 01.2025
  • Arranged shelves and racks to enhance visual appeal of the store.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged with customers to build rapport and loyalty.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Plant Technician

Safety Kleen
01.2023 - 08.2024
  • Responsible for the receiving and sampling of hazardous materials for proper recycling or disposal.
  • Increased productivity by promoting an environment that valued teamwork and communication.
  • Established safety compliance in the facility by following industry standards.
  • Coordinated with various departments to resolve technical problems.
  • Cleaned work areas to comply with safety regulations.

Forklift Operator

UPS
04.2008 - 01.2022
  • Ensured safe loading and unloading of trucks with appropriate forklift equipment.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.

Sales Associate

The Home Depot Inc
04.2008 - 08.2018
  • Handled receiving and unloading duties for incoming shipments from warehouse and vendors.
  • Prepared merchandise for sales floor by sorting and staging.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other stores when needed.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assisted in training new team members on company policies, product information, and sales techniques for a seamless start to their career.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Bachelor's Of Business - Finance

University of Louisville
Louisville, KY

Diploma - General Studies

Oldham County High School
Buckner, KY
05.1998

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Forklift/heavy epuipment operator
  • Great at multi-tasking
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Money handling
  • Flexible schedule
  • Stocking and receiving
  • Customer needs assessment
  • Complex Problem-solving
  • Meeting deadlines
  • Upselling
  • Cleaning techniques
  • Guest relations
  • Sales training
  • Shipment processing
  • Financial records analysis
  • Retail merchandising expertise
  • Service oriented

Timeline

Sales Associate

Target
11.2024 - 01.2025

Plant Technician

Safety Kleen
01.2023 - 08.2024

Forklift Operator

UPS
04.2008 - 01.2022

Sales Associate

The Home Depot Inc
04.2008 - 08.2018

Bachelor's Of Business - Finance

University of Louisville

Diploma - General Studies

Oldham County High School

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Steven Mays