Steven McElhaney
Virginia Beach,VA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Representative
Life Protect 24/7
Norfolk, VA
12.2021 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Waiter
Byrd And Baldwin Brother's Steak House
Norfolk, VA
07.2021 - 11.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Certified Surgical First Assistant
Dr. Jeffery Halpern Ltd, Oral Surgery
Des Playnes, Illinois
08.2017 - 10.2019
- Quickly responded to emergency situations during procedures with life-saving aid.
- Kept views unobstructed by retracting, sponging and suctioning surgical sites.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Protected patients from infection by setting up and managing sterile operating fields.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Minimized surgical bleeding with skilled ligation and clamping of blood vessels.
- Clamped, ligated or cauterized blood vessels to control bleeding during surgical entry using hemostatic clamps, suture ligatures or electrocautery equipment.
- Applied sutures, staples or other materials to close skin, facial or subcutaneous wound layers.
Certified Surgical First Assistant
Sentara Norfolk General Hospital
Norfolk, VA
05.2005 - 07.2012
- Quickly responded to emergency situations during procedures with life-saving aid.
- Kept views unobstructed by retracting, sponging and suctioning surgical sites.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Minimized surgical bleeding with skilled ligation and clamping of blood vessels.
- Verified identity of patient or operative site.
- Clamped, ligated or cauterized blood vessels to control bleeding during surgical entry using hemostatic clamps, suture ligatures or electrocautery equipment.
- Applied sutures, staples or other materials to close skin, facial or subcutaneous wound layers.
Education
Master of Science - Surgical First Assistant
Eastern Virginia Medical School
Norfolk, VA05.2005
Bachelor of Science - Political Science
Old Dominion University
Norfolk, VA05.1995
Skills
- Consultative Selling Techniques
- Consultative Sales Strategies
- Continuous Improvement Strategies
- Persuasive Techniques
- Closing Sales
- Sales Representation
- Product and Service Knowledge
- Quotas and Goals
- Wireless
- Sales Experience
- Call Center Experience
- Drive Sales
Timeline
Sales Representative
Life Protect 24/7
12.2021 - Current
Waiter
Byrd And Baldwin Brother's Steak House
07.2021 - 11.2021
Certified Surgical First Assistant
Dr. Jeffery Halpern Ltd, Oral Surgery
08.2017 - 10.2019
Certified Surgical First Assistant
Sentara Norfolk General Hospital
05.2005 - 07.2012
Master of Science - Surgical First Assistant
Eastern Virginia Medical School
Bachelor of Science - Political Science
Old Dominion University
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