Steven Mercedes
West Palm Beach,FL
Summary
I pride myself in being a responsible, hardworking, and enthusiastic student with a passion for helping people and taking on new challenges. Being adaptable to a variety of situations has allowed me to prosper in different environments. Adapting technology into my work has proved useful and fruitful. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I preserve a willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Security Officer (Logistics)
The Breakers Palm Beach, Inc
09.2021 - 04.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by applying efficient emergency procedures and collaborating with local law enforcement agencies (Palm Beach Police Department).
- Maintained security protocols to safeguard high-profile clients, their guests, offices, and other designated locations. Conduct regular security patrols and inspections to identify and mitigate potential threats or vulnerabilities.
- Directed and assisted third-party vendors in parking their trucks and vehicles in designated areas for load-ins and load-outs. Coordinated parking logistics to optimize space utilization and minimize disruptions to traffic flow.
- Maintained accurate records of vendor activity, including arrival and departure times, vehicle information, and any incidents or security-related concerns. Prepared detailed reports as required by management.
- Provided assistance and guidance to vendors regarding parking procedures, safety regulations, and facility layout. Offered support with maneuvering trucks, securing cargo, and navigating the premises.
Centralized BDC Agent (Sales)
Napleton's Palm Beach Acura
03.2020 - 01.2021
- Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
- Developed rapport with customers through attentive listening and personalized service recommendations.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Assisted in the development of promotional materials, resulting in increased brand awareness among target demographics.
Public Safety Officer
Spectra Venue Management
08.2019 - 02.2020
- Enhanced public safety by conducting regular patrols and responding to emergency situations in a timely manner.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Conducted comprehensive risk assessments for events and facilities, implementing appropriate security measures to ensure public safety.
- Managed traffic flow during special events or road closures, ensuring minimal disruption to motorists while prioritizing pedestrian safety.
General Service Associate
Towne Park LTD
10.2017 - 06.2018
- Upheld cleanliness standards in the valet area by removing trash, sweeping debris, and organizing equipment daily.
- Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
- Collaborated with hotel staff to address any guest concerns or special requests regarding their vehicles or belongings.
- Conducted regular inspections of the valet lot, ensuring proper organization and safety measures were upheld.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL05.2021
Bachelor of Science - Management Information Systems
Florida Atlantic University
Boca Raton, FL08.2025
Skills
- Microsoft Word
- Microsoft Excel
- English
- Spanish
- Works well in team environment
- Physically fit and active
- Excellent communicator
- Proficient in English and Spanish
- Detail orientated
- Organized and efficient
- Flexible schedule
- Adaptable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Officer (Logistics)
The Breakers Palm Beach, Inc
09.2021 - 04.2024
Centralized BDC Agent (Sales)
Napleton's Palm Beach Acura
03.2020 - 01.2021
Public Safety Officer
Spectra Venue Management
08.2019 - 02.2020
General Service Associate
Towne Park LTD
10.2017 - 06.2018
Associate of Arts -
Palm Beach State College
Bachelor of Science - Management Information Systems
Florida Atlantic University
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