Steven Mills
Vienna,VA
Summary
Results-driven individual bringing one and a half years of experience in product development, promotion and optimization. Skilled in developing lasting client relationships based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding and promotional objectives.
Overview
6
6
years of professional experience
Work History
Resident Relations Specialist
Gates Hudson
Washington, VA
02.2024 - 06.2024
- Organized and managed service requests for repairs, troubleshooting, and preventive maintenance.
- Adhered to all relevant laws governing housing standards as well as local ordinances and regulations.
- Performed regular inspections of common areas including lobbies, hallways, stairwells, elevators.
- Developed and implemented strategies to increase resident satisfaction levels.
- Greeted potential tenants and provided information about the property.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Conducted tours of available apartments, highlighting features and amenities.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Processed move-outs by completing final unit walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Sales Management Intern
Aramark
Harrisonburg, VA
01.2022 - 01.2023
- Responsibilities included: the promotion and sales of James Madison University administered dining meal plans to students on campus
- Communicating with students the detailed description of the University’s dining services and opportunities that were offered throughout the semester.
- Responsible for promoting and representing various restaurants who have decided to become part of the JMU campus such as Panda Express, Panera Bread etc
- Responsible for planning and coordinating f various school sponsored events hosted by dining halls, such as meals and banquets offered to sports teams and other on campus clubs.
Teaching Assistant
George Mason University
Fairfax, VA
06.2018 - 08.2018
- I worked under an English literature professor as a TA as he taught high schoolers who would become first generation college students in their families.
- This included helping students understand the work more thoroughly and walk them through their assignments and responsible for grading work assigned to them.
Front Desk Coordinator
Khaseem Davis
Fairfax, VA
06.2018 - 08.2018
- Along with my position as a Teaching assistant in the University, I worked during the morning hours as the front desk coordinator for George Mason’s Early Identification Program.
- Curated and relayed the day to day schedules of the program to parents who had children attending.
- In charge of the front desk phone and provided information to parents who had any questions regarding the planning for the day.
- Due to my fluency in Spanish, was at times relied upon to provide translations into English from Spanish when parents had questions for the directors of the program.
Education
Bachelor of Arts - Political Science
James Madison University
Harrisonburg, VA12-2023
High School Diploma -
James Madison High School
Vienna, VA06-2019
Skills
- Interpersonal skills and comfortable with communicating with customers
- Adept at promoting products and using product strongpoints as selling advantages
- Fluent in Spanish and 10 years of French study which has enabled me to be a resource when potential translation is needed in the work environment
- Experience with handling my own time management and planning out possible opportunities accordingly
- Recognized as a top 3 seller for JMU administered dining plans in the months between January and June 2023 (spring semester)
Timeline
Resident Relations Specialist
Gates Hudson
02.2024 - 06.2024
Sales Management Intern
Aramark
01.2022 - 01.2023
Teaching Assistant
George Mason University
06.2018 - 08.2018
Front Desk Coordinator
Khaseem Davis
06.2018 - 08.2018
Bachelor of Arts - Political Science
James Madison University
High School Diploma -
James Madison High School
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