Steven Moncus
OPELIKA
Summary
Dedicated insurance agent with expertise in customer service and client relations. Proven ability to develop customized insurance plans, ensuring high levels of client satisfaction and retention.
Results-driven professional with experience in insurance and account management. Skilled in client needs analysis and new client acquisition, contributing to improved customer satisfaction and retention rates. Committed to delivering exceptional service and tailored solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Agent
Kemper Life
Montgomery, AL
06.2024 - Current
- Assisted clients in understanding insurance options and policy benefits.
- Developed customized insurance plans based on client needs and risk assessments.
- Processed policy applications and renewals efficiently, ensuring compliance with company standards.
- Educated clients on claims processes, enhancing customer satisfaction and trust.
- Resolved client inquiries and issues promptly, improving service response times.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Maintained accurate records of client interactions and transactions using CRM software.
Owner
Kawliga Express LLP
Kellyton, AL
09.2017 - 03.2024
- Operated long-haul trucks to transport freight efficiently across 48 States.
- Ensured compliance with safety regulations and industry standards during all deliveries.
- Developed routes to optimize fuel efficiency and reduce transportation costs.
- Managed vehicle maintenance schedules to ensure reliability and prevent breakdowns.
- Established strong relationships with clients to enhance service quality and customer satisfaction.
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
No Degree - Digital Media
West Georgia Technical College
La Grange, GANo Degree - Biblical Studies
Criswell College
Dallas, TXNo Degree - Secondary Education
Dallas Christian College
Dallas, TXNo Degree - Electronics Engineering /Secondary Education
Jefferson State Community College
Birmingham, ALSkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client needs analysis
- Client relations
- Account management
- Client retention
- New client acquisition
- Cold calling
- Call center customer service
- Service marketing
Certification
- Accident & Health or Sickness License - since 06/2024
- Life License - since 06/2024
- Personal Lines since 09/2024
Timeline
Insurance Agent
Kemper Life
06.2024 - Current
Owner
Kawliga Express LLP
09.2017 - 03.2024
No Degree - Digital Media
West Georgia Technical College
No Degree - Biblical Studies
Criswell College
No Degree - Secondary Education
Dallas Christian College
No Degree - Electronics Engineering /Secondary Education
Jefferson State Community College