Steven Myers
Kuna,ID
Summary
Experienced healthcare professional with over 20 years in patient access, scheduling, and customer service roles. Skilled in medical terminology, insurance verification, and advanced procedure scheduling. Holds a BS in Public Communications from the University of Idaho. Seeking a Medical Scheduler position to leverage expertise in healthcare operations and patient care coordination.
Overview
19
19
years of professional experience
Work History
Patient Access Specialist
St. Luke's Health System
03.2020 - 09.2025
- - Scheduled advanced medical procedures for patients, ensuring accuracy and efficiency
- - Verified insurance coverage and obtained necessary authorizations for patient appointments
- - Delivered empathetic customer care during scheduling, addressing patient concerns
- - Maintained accurate and confidential patient records in compliance with HIPAA regulations
- - Utilized Microsoft Office and hospital systems to manage scheduling and documentation
- - Communicated with medical staff to coordinate patient appointments and resolve issues
- - Supported hospital operations by handling high call volumes and prioritizing urgent requests
- - Demonstrated strong computer skills and knowledge of medical terminology
Transport Coordinator
AMR/EMSC
03.2011 - 03.2020
- - Investigated transportation provider performance and adherence to service requirements
- - Created and managed provider improvement plans to maintain quality standards
- - Ensured rider eligibility and compliance with scheduling requirements
- - Used scheduling software to optimize ride assignments and minimize indirect routing
- - Assigned reservations and routed trips to network transportation providers
- - Prepared manifests and reviewed trips for efficient provider assignments
Temporary Customer Service Advocate
Volt Services
09.2011 - 12.2011
- - Answered phones and responded to customer requests in a timely manner
- - Identified, researched, and resolved customer issues using computer systems
- - Followed up on customer inquiries not immediately resolved
- - Researched billing issues and provided solutions
- - Completed Gorman Medicare Certification during assignment
Contingent Worker - Wells Fargo Bank
Kelly Services
03.2011 - 09.2011
- - Sorted checks and performed general labor tasks as assigned
- - Provided customer service support in a call center environment
- - Assisted with various administrative duties as needed
Customer Service Agent
Center Partners (T-Mobile)
11.2008 - 11.2010
- - Managed call flow and handled customer requests efficiently
- - Processed cellular orders and provided product information to customers
- - Upsold products and services when appropriate
- - Transferred customer calls to the appropriate staff
- - Identified, researched, and resolved customer issues
- - Completed call logs and reports accurately
- - Achieved recognition as Winner of the Nokia Grand Prize for Top Sales in September 2010
Events and Restaurant Coordinator
Valley fest
03.2007 - 09.2010
- - Secured donations and recruited new donors for event programs
- - Coordinated participating restaurants for large-scale events
- - Conducted market analysis to support event planning
- - Managed advertising coordination for event promotion
Education
Bachelor of Science - Public Communications/Advertising emphasis
University of Idaho
Associate of Science - General Studies
North Idaho College
Skills
- Medical scheduling
- Patient access management
- Insurance verification
- Medical terminology
- HIPAA compliance
- Hospital experience
- Microsoft Office Suite
- Customer service
- Record keeping
- Computer skills
Timeline
Patient Access Specialist
St. Luke's Health System
03.2020 - 09.2025
Temporary Customer Service Advocate
Volt Services
09.2011 - 12.2011
Transport Coordinator
AMR/EMSC
03.2011 - 03.2020
Contingent Worker - Wells Fargo Bank
Kelly Services
03.2011 - 09.2011
Customer Service Agent
Center Partners (T-Mobile)
11.2008 - 11.2010
Events and Restaurant Coordinator
Valley fest
03.2007 - 09.2010
Bachelor of Science - Public Communications/Advertising emphasis
University of Idaho
Associate of Science - General Studies
North Idaho College
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