Steven Nguyen
Marysville,WA
Summary
Dynamic Assistant Manager and Cashier with a proven track record at Dollar Tree and Petco, enhancing customer satisfaction and streamlining operations. Excelled in customer service and cash handling, demonstrating exceptional time management and team leadership. Skilled in fostering positive work environments and developing staff, significantly improving service quality.
Overview
6
6
years of professional experience
Work History
Cashier
Petco
09.2023 - 02.2024
- Greeted customers and responded promptly to customer needs.
- Worked flexible schedule
- Operated cash register for cash, check, and credit card transactions
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Assistant Manager
Dollar Tree
08.2018 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
GED -
Edmonds Community College
Lynnwood, WA06-2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Decision-making
- Team leadership
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Money handling
Timeline
Cashier
Petco
09.2023 - 02.2024
Assistant Manager
Dollar Tree
08.2018 - 09.2019
GED -
Edmonds Community College