- Hardware & Software Troubleshooting
- IT help desk systems
- Supporting STEM education initiatives and mentorship programs
- Sustainable Tech Innovations
Steven Nguyen
Houston,TX
Summary
Hi! I am an undergraduate student at the University of Houston pursuing a degree in Computer Information Systems with a focus on Cybersecurity.
I currently hold the Google Professional Cybersecurity certification, currently pursuing the CompTIA Security+ to further expand my skill set.
I'm actively seeking IT roles. dedicated and security-minded professional, I'd welcome the opportunity to connect.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walmart
02.2025 - 07.2025
- Assisted customers with returns, exchanges, and online orders.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Home Depot
05.2024 - 08.2024
- Processed returns, exchanges, and transaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Teaching Assistant
Collins Elementary School
10.2022 - 05.2023
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
High School Diploma -
Hastings High School
05-2023
Houston Community College
Houston, TXComputer And Information Systems
University of Houston
Houston, TXSkills
- Customer service
- Complex Problem-solving
- Communication
- Problem resolution
- Team collaboration
- Student tutoring
- Student engagement
- Powerpoint presentations
Certification
- Teaching Certification April 2023 to April 2025
- Driver's License April 2022 to April 2030
Interests
Timeline
Customer Service Associate
Walmart
02.2025 - 07.2025
Customer Service Associate
Home Depot
05.2024 - 08.2024
Teaching Assistant
Collins Elementary School
10.2022 - 05.2023
High School Diploma -
Hastings High School
Houston Community College
Computer And Information Systems
University of Houston