Steven Outland
Caldwell,TX
Summary
Dynamic insurance agent with Texas Farm Bureau Insurance, recognized for exceptional customer service and relationship-building skills. Proven ability to manage policy renewals and exceed sales targets through effective communication and professionalism. Adept at resolving client issues swiftly while maintaining high standards of service and attention to detail.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Texas Farm Bureau Insurance
06.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Service Advisor
Sterling Auto Group
03.2021 - 05.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Mechanic
Tom Light Chevrolet
11.2016 - 03.2021
- Performed vehicle servicing and drive train repairs.
- Reduced vehicle downtime for clients with prompt repair services.
- Conducted preventive maintenance inspections and routine service.
Education
Caldwell High School
Caldwell, TX05-2010
Skills
- Customer service
- Professionalism and ethics
- Quotes and sales
Timeline
Insurance Agent
Texas Farm Bureau Insurance
06.2023 - Current
Service Advisor
Sterling Auto Group
03.2021 - 05.2023
Service Mechanic
Tom Light Chevrolet
11.2016 - 03.2021
Caldwell High School
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