- Playing Guitar
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Playing Hockey
Steven Phillips
Albany
Summary
Dynamic professional with a proven track record at DC's Pizza and Catering, excelling in multitasking and attention to detail. Enhanced customer satisfaction through effective communication and problem-solving. Skilled in cash management and relationship building, consistently delivering results while training new staff to uphold high standards of service and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerk
Alltown Fresh
04.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Cook/Manager
Dc's Pizza & Catering
04.2018 - 04.2024
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Upheld strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices.
- Improved team morale by fostering open communication and encouraging professional growth among staff members.
- Ensured timely preparation of dishes for large events, coordinating efforts with front-of-house staff for seamless execution.
- Provided exceptional customer service by addressing diner concerns promptly and professionally.
- Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
- Evaluated employee performance regularly, providing constructive feedback aimed at improving overall skill set and kitchen efficiency.
Education
High School Diploma -
RCS High School
Ravena, NY06-2006
Skills
- Cash handling
- Cash management
- Relationship building
- Point of sale operation
- Peer relationships
- Multitasking
- Attention to detail
- Customer communication
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Sales expertise
Certification
- Licensed Forklift operator - 2009
- Typing Proficiency class - 2004
- Certified Freight Train Conductor, CSX - 2010
Interests
Timeline
Clerk
Alltown Fresh
04.2024 - Current
Cook/Manager
Dc's Pizza & Catering
04.2018 - 04.2024
High School Diploma -
RCS High School
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