Steven Pope
Plainfield,IL
Summary
Results-driven professional with extensive experience in retail management and operational efficiency. Known for strong problem-solving skills and time management, successfully coordinating multiple projects to achieve sales growth and improve customer satisfaction.
Overview
17
17
years of professional experience
Work History
Merchandise Manager
Costco Wholesale
Naperville, Illinois
05.2022 - 02.2025
- Oversees and directs Merchandising Department operations and other areas of the warehouse.
- Addresses personnel issues and oversees tasks performed by supervisors and employees.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Developed and implemented merchandising strategies to enhance product visibility.
- Oversaw visual merchandising standards to maintain store presentation quality.
- Coordinated promotional activities to drive customer engagement and sales growth.
- Resolved customer inquiries related to merchandise offerings and promotions promptly.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
Administrative Manager
Costco Wholesale
Naperville, Illinois
01.2019 - 05.2022
- Oversees and directs Admin Department operations and other areas of the warehouse.
- Addresses personnel issues and oversees tasks performed by supervisors and employees.
- Collaborated with various teams to ensure compliance with company policies and procedures.
- Maintained accurate records and documentation in accordance with regulatory standards.
- Assisted in budget planning and monitoring administrative expenses effectively.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
Receiving Manager
Costco Wholesale
Naperville, Illinois
01.2018 - 01.2019
- Oversees and directs Receiving Department operations and other areas of the warehouse.
- Addresses personnel issues and oversees tasks performed by supervisors and employees.
- Managed receiving operations to ensure timely and accurate inventory intake.
- Coordinated with suppliers to schedule deliveries and resolve discrepancies.
- Trained staff on best practices for receiving and handling merchandise.
- Inspected incoming shipments for quality and compliance with standards.
- Utilized warehouse management systems to track inventory levels efficiently.
- Organized storage areas for optimal space utilization and accessibility.
Front End Manager
Costco Wholesale
Naperville, Illinois
03.2015 - 01.2018
- Oversees and directs Front End and Member Service Department operations and other areas of the warehouse.
- Addresses personnel issues and oversees tasks performed by supervisors and employees.
- Supervised front end staff to ensure efficient customer service operations.
- Trained new employees on checkout procedures and customer interaction protocols.
- Managed cash handling processes, ensuring accuracy and compliance with policies.
- Schedules and oversees Front End Supervisors; develops, counsels and directs department personnel. Makes recommendations for hiring, promotion, and termination to Warehouse Manager.
- Drafts supervisor reviews and participates in front end employee reviews.
- Maintains "show time ready" atmosphere at front end, area merchandise, entrance and outside patio.
Center Manager
Costco Wholesale
Naperville, Illinois
11.2013 - 03.2015
- Oversees and directs Center Merchandising department.
- Managed daily operations and staff performance in a fast-paced retail environment.
- Reviews work product, monitors workload and sets standards for productivity and accuracy.
- Responds to employee concerns using problem-solving skill, tact and discretion.
- Observes employee performance to ensure best merchandising practices, procedures, and standards are followed.
Front End, Night Merch, and Fresh Supervisor
Costco Wholesale
Naperville, Illinois
06.2008 - 11.2013
- Supervised daily operations and ensured adherence to company policies.
- Trained and mentored new team members on workflow processes.
Education
High School Diploma -
Plainfield Central
Plainfield, IL06-2007
Skills
- Team leadership
- Team player
- Excellent communication skills
- Task and time management
- Performance management
- Empathetic and inclusive
- Problem solver
- Proficient in Microsoft Excel and Word
- Forklift trained
Timeline
Merchandise Manager
Costco Wholesale
05.2022 - 02.2025
Administrative Manager
Costco Wholesale
01.2019 - 05.2022
Receiving Manager
Costco Wholesale
01.2018 - 01.2019
Front End Manager
Costco Wholesale
03.2015 - 01.2018
Center Manager
Costco Wholesale
11.2013 - 03.2015
Front End, Night Merch, and Fresh Supervisor
Costco Wholesale
06.2008 - 11.2013
High School Diploma -
Plainfield Central