Steven Reyes
Alexandria,VA
Summary
T.C Williams graduate looking to work in an environment that encourages long term growth. Dependable and quick-learning team player professional with effective communication and organizational skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Goldfish Swim School
Alexandria, VA
12.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Salesforce ( Contacted sales leads through salesforce)
Supervisor
Goldfish Swim School
Alexandria, VA
08.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Maintenance Worker
Summer Youth Employment Program
Alexandria, VA
06.2018 - 09.2018
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Moved around heavy objects on dollies
Education
High School Diploma -
T.C. Williams High School
Alexandria, VA06.2021
Skills
- Visitor and Customer Relations
- Telephone Etiquette
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Making Appointments
Certification
Ellis and Associates Life Guard, CPR Certified
Certified Pool Operator
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Goldfish Swim School
12.2021 - Current
Supervisor
Goldfish Swim School
08.2021 - Current
Maintenance Worker
Summer Youth Employment Program
06.2018 - 09.2018
High School Diploma -
T.C. Williams High School
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