Steven R. Faulkner
Tucson,AZ
Summary
Dedicated results-driven sales professional with over 14 years of experience in hospitality, real estate, and custom design sales. Proven ability to connect with clients, understand their needs, and deliver exceptional service. Seeking a sales position where I can leverage my expertise in design, negotiation, and customer relations to contribute to long-term growth and client satisfaction.
Overview
15
15
years of professional experience
Work History
Sales Designer
Pools by Design
03.2024 - Current
- Generated $1.8M in sales across 15 custom pool projects in the first year, exceeding expectations and establishing a strong client base.
- Led in-depth client consultations to identify needs, lifestyle goals, and budget, translating them into tailored luxury pool designs using Pool Studio (AutoCAD-based software).
- Delivered professional presentations and detailed pricing proposals using Excel, maintaining a high close rate through a solution-oriented approach.
- Managed the full sales pipeline—from prospecting and lead nurturing to closing and post-sale follow-up—building lasting relationships and securing referrals.
- Collaborated cross-functionally with construction crews, subcontractors, and internal teams to ensure on-time, high-quality project execution.
- Acted as the primary client liaison throughout the design and construction process, delivering a white-glove customer experience that reinforced brand value.
- Conducted site evaluations to assess building conditions and ensure design feasibility within regulatory and structural parameters.
- Contributed to a high-performance, team-based sales environment while mentoring newer team members and assisting in refining sales practices.
Realtor
Tierra Antigua Realty
12.2020 - Current
- Market properties and services to generate leads and close residential sales.
- Prepare contracts, negotiate terms, and meet time-sensitive deadlines.
- Sales totals include $665K, $1.1M, and $1.5M in consecutive years.
Front of House Manager / Lead Server
The Dutch Eatery and Refuge, University of Arizona
05.2017 - 03.2019
- Delivered personalized guest experiences in a high-end dining environment.
- Managed staff schedules, POS system, and trained team members.
- Entrusted with VIP service and special events.
Bar Manager / Bartender / Server
Wilko, University of Arizona
11.2016 - 05.2017
- Improved bar operations, crafted cocktails, and managed inventory.
- Scheduled bar staff and supported floor efficiency.
Bartender / Server
Firebirds Wood Fired Grill
09.2014 - 11.2016
Bartender / Server
Applebee’s, Swan & Grant
09.2011 - 08.2014
Emergency Medical Technician
Banner University Medical Center
09.2010 - 09.2011
- Provided first aid, triaged patients, and supported emergency room operations.
Education
Real Estate License -
Hogan School of Real Estate
01.2020
Writing, Editing, Physical Fitness Courses
Pima Community College
01.2011
EMT Certification - undefined
Medtec Vocational
01.2010
High School Diploma - undefined
Catalina Magnet High School
01.2009
Skills
- Client Relationship Management
- Persuasive Selling
- Client Needs Assessment
- Custom Design & Proposal Presentations
- Real Estate Sales & Negotiation
- Team Leadership & Coordination
- Hospitality & Luxury Service Delivery
- Microsoft Office (Excel, Word, PowerPoint)
- Pool Studio & General CAD Familiarity
Accomplishments
- Original margarita presented at 2018 World Margarita Championship
- Multiple five-star Yelp reviews and client mentions for service excellence
- Rincon Optimists Student of the Month Award – Health Occupations Volunteer (2009)
- Kada Anan Martial Arts Association 'Kadua License' (2023)
Timeline
Sales Designer
Pools by Design
03.2024 - Current
Realtor
Tierra Antigua Realty
12.2020 - Current
Front of House Manager / Lead Server
The Dutch Eatery and Refuge, University of Arizona
05.2017 - 03.2019
Bar Manager / Bartender / Server
Wilko, University of Arizona
11.2016 - 05.2017
Bartender / Server
Firebirds Wood Fired Grill
09.2014 - 11.2016
Bartender / Server
Applebee’s, Swan & Grant
09.2011 - 08.2014
Emergency Medical Technician
Banner University Medical Center
09.2010 - 09.2011
Writing, Editing, Physical Fitness Courses
Pima Community College
EMT Certification - undefined
Medtec Vocational
High School Diploma - undefined
Catalina Magnet High School
Real Estate License -
Hogan School of Real Estate
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