Steven Romine

• Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
• Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
• Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
• Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
• Established strong relationships with manufacturers and vendors to negotiate favorable pricing on parts and services.
• Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
• Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Overseeing and directing all aspects of service, parts, and the collision center. Leading team members to maximize our goal of quality customer service and financial growth. I spent the first 2 years of employment as the Service Manager. I was then promoted to The Fixed Operations Director position where we experienced substantive growth in gross profit and net income across Fixed Operations.

• Directed fixed operations of 80-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
• Cultivated strong internal, customer and manufacturer relationships.
• Boosted staff loyalty and reduced turnover with introduction of innovative programs.