Summary
Overview
Work History
Education
Skills
References
Timeline
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Steven Struse

Beaverdale

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

23
23
years of professional experience

Work History

Service Technician

Copy Systems Inc.
01.2022 - 06.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.

Courier/Swing Driver

FedEx
01.2015 - 01.2021
  • 100% safe driving record
  • Managed multiple routes with as many as 100 stops
  • Logistically created best route for deliveries and pickups
  • Ran multiple routes at 100% of projection
  • Covered many routes throughout central Iowa
  • Work is very fast-paced environment averaging 3-5 minutes per stop
  • Process all paperwork in accordance with company policy
  • Pre and post trip inspection of vehicle daily.

Internet Technical Support

Mediacom
01.2012 - 01.2014
  • Use broad knowledge base of varied platforms and devices to troubleshoot customer issues remotely
  • Managed difficult customers and situations to achieve a positive resolution
  • Work in team setting to collectively address customer service and accomplish company goals and sales quotas
  • Use skillset to educate customers and apply problem-solving techniques and return equipment to functionality
  • Complete training in multiple software diagnostic tools
  • Achieved Master Representative Certification.

Church Directory Photographer

Olan Mills
01.2001 - 01.2010
  • Customer Relations – meet with Church Pastor or representative and establish the business relationships for the rest of the team to operate within for the work session
  • Data and product management – report sales electronically on a daily basis, deliver merchandise to clients, and managed delivery to Olan Mills’ main plant for the finish work
  • Independent worker – Traveled over 200,000 miles in five states to produce Church Directories in a timely manner
  • Awards: Number One Sales Photographer, Tops in Customer.

Education

Information Technology and Network Administration -

Des Moines Area Community College
Ankeny, IA
01.2013

Skills

  • Training/Mentoring
  • Energetic Performer
  • Computer-Literate
  • Exceptional Listener
  • Productive Worker
  • Customer Satisfaction
  • Problem Solving
  • Team Building
  • Installation and Repair
  • Preventive Maintenance
  • Troubleshooting ability
  • Work with Minimal Supervision
  • Valid Driver's License

References

Available Upon Request

Timeline

Service Technician

Copy Systems Inc.
01.2022 - 06.2024

Courier/Swing Driver

FedEx
01.2015 - 01.2021

Internet Technical Support

Mediacom
01.2012 - 01.2014

Church Directory Photographer

Olan Mills
01.2001 - 01.2010

Information Technology and Network Administration -

Des Moines Area Community College

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Steven Struse